Law Enforcement Request Policy

Twundle (“we,” “us,” “our”) is committed to protecting the privacy and safety of our members. This policy explains how Twundle handles requests from law enforcement agencies seeking user information.

We comply with valid legal requests while safeguarding user rights and limiting disclosure to what is strictly required by law.

1. General Principles

Twundle follows these core principles when responding to law enforcement:

• We require proper legal process before disclosing user information.
• We review every request for validity, scope, and jurisdiction.
• We disclose only the minimum amount of data legally required.
• We notify users of requests whenever legally permitted.
• We reject or narrow requests that are overly broad or unlawful.
• We prioritize user privacy unless there is a legitimate legal basis or an imminent threat to safety.

2. Types of Legal Requests We Accept

Twundle responds to legally valid requests issued under applicable U.S. law, including:

2.1 Subpoenas

May require disclosure of basic subscriber information such as:

• Email address
• Account creation date
• Basic profile details
• Limited metadata

2.2 Court Orders

May require disclosure of certain non-content records, such as:

• Sign-in timestamps
• IP logs
• Device information

2.3 Search Warrants

Required for disclosure of content, including:

• Messages
• Photos
• Profile content not publicly visible

2.4 Emergency Requests

We may disclose limited information without a warrant only when:

• There is an imminent threat to life or serious physical harm
• The request meets legal standards for emergency disclosure
• The requesting agency provides sufficient detail to verify the threat

Emergency disclosures are rare and carefully reviewed.

3. What Twundle Does NOT Provide

Twundle does not:

• Provide user data to private individuals
• Provide data for civil matters without a valid court order
• Provide encryption keys or create backdoors
• Provide data to foreign governments without U.S. legal process
• Provide data based solely on informal requests or verbal inquiries
• Sell or share user data for commercial or advertising purposes

We protect user privacy unless legally compelled to disclose information.

4. User Notification

Twundle will notify users when their information is requested unless:

• The request includes a legally binding non-disclosure order
• Notification is prohibited by law
• Notification would create a risk of harm or interfere with an investigation

When allowed, we notify users before disclosing data so they may seek legal counsel.

5. Data Minimization

Twundle discloses only the information specifically required by the legal request.

If a request is overly broad, we will:

• Request clarification
• Narrow the scope
• Reject the request if it does not meet legal standards

We do not provide bulk data or unrestricted access to our systems.

6. Preservation Requests

Law enforcement may request that Twundle preserve account data for a limited time.

• We comply with valid preservation requests under applicable law
• Preservation does not include disclosure
• Data is retained only for the legally required period unless a proper legal request follows

7. International Requests

For non-U.S. law enforcement:

• Requests must be made through appropriate U.S. legal channels
• We do not respond directly to foreign agencies
• Mutual Legal Assistance Treaty (MLAT) processes may apply

8. Contact for Law Enforcement

Law enforcement agencies may contact Twundle at:

legal@twundle.com

This address is for law enforcement only. Member support requests should be sent to support@twundle.com.

Emergency requests must include:

• Agency name and contact information
• The nature of the emergency
• The specific information requested
• A statement explaining the imminent threat
• A valid return email and phone number

9. Transparency

Twundle may publish periodic transparency summaries that include:

• Number of requests received
• Number of requests fulfilled
• Number of requests rejected
• Types of legal processes submitted

These summaries help users understand how often data is requested and how we respond.

10. Questions

For general questions about this policy (not for submitting legal requests):

privacy@twundle.com